Tristram Street Cat Hotel
Providing a pawsome home away from home. Our cat hotel has all the comforts of home to ensure that you as a parent will have a worry-free relaxing holiday knowing your fur baby is well looked after.
Cared for by dedicated full time carers
Our cat hotel is unique by having 2 dedicated carers who attends to all our guests’ individual needs and desires, spoiling them 7 days a week. We also pride ourselves in caring for cats with special needs.
Spacious individual units
Our guests have their own rooms to relax and play in with no communal activity. However, siblings can share a double room and we also have 2 penthouse suites which can house a family of up to 5. Our units are very spacious with solid sided walls, a ranchslider at the front and steps leading up to a window at the other end with a bed so our guests can enjoy the outside world safely and comfortably. The underfloor heating is turned on during winter, and ample bedding is provided. They are able to come out of their rooms (on their own or in family groups, there is no mixing with other guests), if they wish to venture out for a pawsome adventure.
Climate control
Our cat hotel is climate controlled to ensure pure comfort all year round, boasting underfloor heating in the winter so their sheepskins are purrrfectly warm constantly. We also use Feliway diffusers that emit a calming pheromone helping our guests settle into their surroundings and reduce any stress.
Nutrition
We serve our guests premium Royal Canin dry and wet food ranging from kitten to senior diets.
Any prescription diets we ask you to bring in with them.
Veterinary Care
The Pet Doctors Tristram Street Veterinary team is also on hand at any time to help any of our guests in need.
All of our guests must be up to date with their annual vaccinations. Please also note that cats staying at our pet hotel must be in good health. They are welcome if their medical condition is stable, and please bring any medication they may be on with them.
Our arrival and departure hours are:
Monday to Friday: 9-10am and 4-5pm
Saturday: 9-10am and 2-3pm
Sunday: Closed no pick ups or drop offs.
(No arrivals or departures on public holidays)
When you are ready to book your furbaby’s next pawsome stay, you can fill out the booking enquiry form below. Or if you prefer, you can phone Rochelle or Danielle on 07 838 2200, or email us on tristram.cattery@nzpetdoctors.co.nz.
Our team are here to help.
Cat Hotel Terms & Conditions
We are committed to providing your cat with the highest quality of care while they are staying with us. We understand that leaving your pet can be difficult, so we want to make the experience as stress free as possible for both you and your cat. Please take time to read through this document prior to your cats stay with us, as it contains important information about the terms and conditions of your booking.
Units
Cats are housed in individual spacious units with a window and multiple ledges. The underfloor heating is turned on during winter. Ample bedding is provided. Rooms are fully cleaned (including bedding) twice a day.
Information to complete booking
When you book in your cat, we will need to collect some basic information, such as your cat's name, age, breed, and any medical conditions they may have. We will also need to see a copy of your cat's vaccination records.
Vaccinations
All cats must be up to date with their vaccinations prior to entering the cattery. Vaccinations are required every 12 months. Proof of this will be required in the form of a signed vaccination certificate or a completed vaccination booklet.
Medication
If your cat is on any medication, please inform our cattery team at the time of booking. There is a fee for administration of medication capped at $5 per day per pet. We will also monitor your cat's health closely and notify you if we see any concerns. Please supply enough medication for the duration of your cat's stay.
Food
• We serve Royal Canin dry and wet food at our Pet Hotel.
• If your pet is on a special diet, please provide enough for their stay with us.
Pickup and drop off times
Monday to Friday: 9.00-10.00am and 4.00-5.00pm
Saturday: 9.00-10.00am and 2.00-3.00pm
Sunday & Public Holidays: CLOSED - No arrivals or departures
Conditions of admission - health policy
• Cats staying at our pet hotel must be in good health.
• We reserve the right to refuse admittance to any cat deemed to be unwell, to not be stable with their existing medical condition(s) or have an infectious disease (i.e. cat flu or ringworm).
• We do not accept kittens younger than 16 weeks of age.
• We do not accept entire male cats older than 7 months of age.
Authorisation for Veterinary Treatment
• If your pet becomes unwell during their stay with us, you authorise us to seek veterinary intervention.
• We will attempt to contact you to advise of our concerns. If you expect to be unavailable to contact during your time away, we require a nominated authorised person who is contactable during this time.
• If we cannot contact you or your authorised agent, your pet will be examined and treated as required by one of the Pet Doctors Tristram Street Veterinarians onsite. As we do not have staff in the building over the evening it may require for your cat to be transported to an overnight emergency veterinary clinic if they are not stable to be unsupervised. Extra veterinary care is at the client’s cost.
• In the rare event that your cat was to pass away during their stay with us, we will contact you immediately. If you or your authorised agent are not contactable, we will keep them at the clinic until such time as you are contactable.
Booking fee and cancellations
Daily fee
Cattery fees are charged at a daily rate. For example, a cat arriving on a Monday and leaving on a Friday will be charged for 5 days. Medication charge (see above) will be added if applicable.
Peak Periods – Christmas period (20 December to 7 February)
• If booking in for the Christmas period, we now require a 50% non-refundable deposit to confirm these bookings. This payment is due within 10 days of the initial booking/invoice.
• The remaining cost will be invoiced in November, and payment is required by the 1 of December.
• No show will incur a cancellation fee equal to 100% of your booking.
Peak Periods – Easter, school holidays and long weekends
• Full payment is required at the time of admission to the cattery.
• If you cancel your booking 14 days or more in advance, no cancellation fee will apply.
• If you cancel your cat’s booking less than 14 days in advance, you may be charged a cancellation fee of 50% of your booking.
• No show will incur a cancelation fee equal to 100% of your booking.
Off peak bookings
• Full payment is required at the time of admission to the cattery.
• If you cancel your booking more than 48 hours before the booking no cancellation fee will apply. Cancellation less than 48 hours in advance of the booking will have a cancellation fee of $50 applied.
• No show will be charged a no-show fee of $50 or 50% of your booking (whichever is greater).
Genuine Pre-Estimate of Loss
By booking a holiday with us, you agree:
• To this policy, including the cancellation fees.
• That the cancellation fees are a genuine pre-estimate of our loss. When a client cancels a booking, we lose the opportunity to accommodate another client.
Refunds
If you cancel your cat’s booking and are eligible for a refund of monies paid, we will process the refund within 10 business days.
Cancellation in extenuating circumstances
In the event of a medical emergency or other extenuating circumstances, we may waive the cancellation fee.
Contact Us
If you have any questions about our terms and conditions, please do not hesitate to contact the cattery team on 07 8382200 or email tristram.cattery@nzpetdoctors.co.nz
We look forward to looking after your cat during their stay with us.
